Reference

Open with dubai138 Terms & Conditions

dubai138 Terms & Conditions set the rules for your account, wallet activity and access to titles such as Live Roulette, Rooster Rumble and Valorant.

Account access rulesWallet and payment termsData and security dutiesSupport and change requests
dubai138 Open with dubai138 Terms & Conditions
POLICY SUPPORT

Ask us when a term needs clarity

A clear support route helps when a clause, account check or wallet status is unclear. We handle policy questions through the support chat available from your account and can connect the question to the cashier path when it concerns DANA, OVO, GoPay or QRIS. Include your account ID and the relevant payment receipt so we can check the correct record without asking you to repeat the whole issue.

Team online

Terms questions

Use account support chat to ask how a clause affects your login, game access or account step. We will point you to the relevant section rather than giving a general reply.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, share the receipt reference shown in your cashier history. We use that reference to check status against your account record.

Policy changes

If you need clarification after a Terms & Conditions change, contact us through the same account support route. Tell us which date or clause you are asking about.

ACCOUNT SAFEGUARDS

Protect your account under these terms

The policy works best when your account details and device activity remain under your control. We use the account record to match phone verification, payment references and requests for changes, while access…

Personal details

Enter your name, phone number and other requested details accurately. If something changes, contact support before using a different identity or payment record on the same account.

Phone verification

We may require phone verification before account access or a sensitive account change. Keep the verified number available and never share verification codes through chat or with another person.

Cookies

Cookies can help retain session settings and remember how you reached policy pages. Your browser controls cookie storage, but changing those settings may affect sign-in and account navigation.

Account security

Use a private device path, protect your password and sign out after shared-device access. If login activity looks unfamiliar, contact account support before attempting repeated wallet actions.

Record retention

We retain account, payment and support records for the period needed to administer these Terms & Conditions, check disputes and meet applicable legal or operational requirements.

Change requests

Ask support to correct eligible account details or explain how a policy request is handled. Include your account ID, requested change and supporting receipt when the matter concerns a wallet.

Find answers in the Terms & Conditions

These questions cover the points most often checked before account access, including local eligibility, wallet records, personal data and policy updates. If your situation is not listed, open the support chat from your account and quote the relevant Terms & Conditions section so we can respond to the exact issue.

They cover account creation, phone verification, login access, game entry, wallet payments, data handling, cookies, support requests, policy changes and the steps we may take when account details do not match.

Access and eligibility depend on local law. Check the current account notice for your location before continuing, including if you are connecting from Semarang or another Indonesian city.

Phone verification links a requested account action to your recorded details. Under the Terms & Conditions, we may wait for that check before enabling access or processing a sensitive change.

QRIS use follows the cashier instructions and the account record attached to the payment. Keep your receipt reference because we may need it to check a pending status or resolve a mismatch.

We may retain account, payment and support records for policy administration, dispute checks and applicable legal or operational needs. The Terms & Conditions also explain cookie use and correction requests.

Contact support chat from your account with your account ID, the exact detail to change and any relevant receipt. We check the request against the Terms & Conditions before updating eligible records.

We present the updated Terms & Conditions through the account policy path. Read the revised section before continuing, and contact support if you need a clause explained or a change request assessed.